Call Center Services

Real-Time Communication Channels

We design processes for the correct, effective and efficient use of channels by managing all requests from communication channels where our customers communicate directly and where live and instant support is provided. We carry out special processes such as fashion, product and service consultancy, authentication services, sign language and video calls on video call channels.

Outbound Services

While strengthening customer acquisition and after-sales services, we carry out processes whose outputs can be measured, instantly tracked, easily reported, flows can be designed and efficient processes with your switchboard system and our outbound service management module.

Sales

With our sales-oriented call center operations, we offer services that enable our customers to expand their customer base, increase their revenues and strengthen their customer relationships.

Back Office

We offer comprehensive services to manage all back-end business processes efficiently and at high quality standards, especially the management of all channels, marketplaces, social media platforms and complaint sites where customer interaction starts in writing.

Social Media Management

Sosyal medyada müşteri deneyimi yönetimi, işletmeler için kritik bir öneme sahiptir ve deneyim yaşandığı anda sosyal medya üzerinden gelen bildirimleri hemen reaksiyon göstermek, marka imajı ve müşteri sadakati için çok değerlidir.

B2B Solutions

We manage the interactions of our business partners we serve with brands that are solution or service partners efficiently and with high quality standards. We ensure quality, fast and efficient management of processes by managing B2B Mail traffic and positioning competent human resources.

Customer Experience Design and Quality Performance Measurement

With 26 years of experience and know-how, we provide guidance and support to our business partners to improve their quality standards and increase customer satisfaction.

Data Analytics & Reporting

It’s possible that we can strengthen our relationships with customers, improve our services, adapt to continuous change and manage excellent customer experience is by analyzing and interpreting customer data.