Integrated Management System Policy

Sustainability; Vodatech, which is aware that it will be possible to accurately identify and meet the developing and changing world conditions,

Since 2007, the Company has internalised the principles and requirements of quality, information security, environment, occupational health and safety and customer satisfaction management systems in its processes.

With our Integrated Management System Policy;

We provide the continuous improvement and development of our integrated management system with the active and constructive participation of our employees, who are the assurance of our quality and success.

We take into consideration and evaluate the applicable requests and suggestions from our customers, employees and all related parties and transform them into service by producing feasible projects.

We build all our processes on information security and see privacy policies as our main roadmap.

We focus on the quality of the service before the quantity and act with a high quality perspective at every stage.

At Vodatech, which attaches importance to R&D studies, we aim to be the leading company that realises the firsts in the sector by combining our technology and experience.

We prioritise compliance with legal requirements, customer agreements and other applicable requirements.

We are transparent with our stakeholders at every point in our practices.

We work to identify and reduce risks by eliminating them at source before they arise, with a risk-focused approach for both Vodatech and its customers.

We develop systems to ensure the occupational health and safety of our employees and to prevent work accidents and occupational diseases..

With the training we provide, we contribute to the personal development of our employees, increase their motivation, and develop their sense of responsibility regarding their work by ensuring their participation in business processes.

We consider all applicable legal and other conditions that we are affiliated with, we take fast and effective decisions in all kinds of emergencies that may occur according to our geographical location conditions, and we provide the necessary information, infrastructure and resources to achieve our goals.

Our Standards

ISO 9001

Quality management systems

ISO 27001

Information security, cybersecurity and privacy protection — Information security management systems

ISO 20000

Information technology — Service management

ISO 22301

Security and resilience – Business continuity management systems

ISO 10002

Quality management — Customer satisfaction

ISO 45001

Occupational health and safety management systems

ISO 18295

Customer contact centres

Awards

Call Centre Expo Awards – Best Customer Representative
Call Centre Expo Awards Best Product – CALL – IQ Quality Measurement and Performance System
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