Call Center Solutions
As Vodatech Call Center, we develop solutions that will help you establish a strong and solid bond with your customers. With our integrated call center services, you can strengthen your business communication. By offering personalized attention and solutions to each customer, you can respond quickly and effectively to their complaints and requests. We help you build customer trust by prioritizing customer satisfaction. In this way, you can reduce waiting times for your customers, increasing customer satisfaction. Call center solutions provide great convenience in your work at this point.
IP PBX (Private Branch Exchange)
With the IP PBX system, we develop fast solutions for all your business needs. We simplify your work by consolidating voice, video, and data communication over a single network. Additionally, IP PBX is easy to manage and programmable. Moreover, it is more cost-effective for businesses in terms of installation and maintenance. By digitizing the IP PBX communication infrastructure, you can achieve fast and reliable solutions tailored to your evolving business needs. The IP PBX includes all the communication needs of today. One of our call center solutions, the IP PBX, is a software-based system with advanced features.
Backoffice Tracking System
With our Backoffice call center service, we strengthen your business’s customer experience. This is the most advanced and user-friendly system in the industry. Thanks to the Backoffice management system, we provide support for customer service in areas such as finance, legal, marketing, and operational support. We offer customer-oriented call center solutions by identifying your customers’ demands, allowing you to manage your business efficiently.
CRM-CSM (Customer Relationship Management – Content Management System)
Through our CRM solutions, we ensure that you communicate with your customers at the most appropriate time. CRM stores all your customer data and records every interaction with your customers. It also scores potential customers. With the services we offer as Vodatech, we manage and track your sales process through each stage. Content Management Systems (CMS) are systems that allow you to easily manage all the content on your website. By managing your digital content through CMS, you can save more time. We help you grow your website professionally with minimal technical workload. With CRM-CSM call center solutions, you can increase your interactions.
Quality Measurement and Performance System
One of the most important aspects of successful business management is the quality measurement and performance system. By tracking the performance of your business, it helps identify issues and guides you toward better outcomes. With Vodatech’s call center solutions, we use the performance system to increase your business’s efficiency. The quality measurement and performance system is crucial for businesses to progress in a competitive environment. We collect data and develop analysis to ensure regular performance measurements, helping you reach your goals.
RPA (Robotic Process Automation)
Through call center solutions, we significantly improve business quality and customer satisfaction by reducing the risk of errors with RPA, or software robots. Robotic Process Automation is a system that mimics human employees to perform predefined tasks. This automation provides efficiency in tasks such as accounting, human resources, etc. Our robotic automation works 24/7, preventing disruptions in your business operations.
Web Chat and WhatsApp Management Platform
Today, WhatsApp is not just a simple messaging app; it has become a crucial communication tool in business strategies. For this reason, the web chat and WhatsApp management platform provides a direct route to reach customers. From the first contact with your customers to the purchase process, we manage the entire process professionally. This allows you to be more productive and easily reach a larger number of customers.
