VODATECH ÇAĞRI MERKEZİ A.Ş., while providing services with a quality-oriented approach, continues its activities with the awareness of its responsibilities within the scope of “CALL CENTER SERVICES”.

In this context;

Basic Principles and Commitments

• Our company undertakes to protect the confidentiality, integrity, and all physical and electronic information assets.

• Information and information security requirements will be in line with our corporate goals.

Infrastructure and Resource Management

• Our company management will ensure the employment of well-trained, competent personnel who are open to change, and will provide the financing, sufficient hardware, and infrastructure to ensure competition with our rivals in the sector.

• Necessary financing will be provided along with this infrastructure and personnel.

Operational Security and Business Continuity

The cornerstones of information security consist of the following activities:

• Business continuity and emergency plans,

• Data backup procedures,

• Avoidance of viruses and hackers,

• Access control systems and information security breach notification.

Risk Management

• As a result of the risk assessments, vulnerabilities and threats will be eliminated, and secure access to the information of our customers and personnel will be provided.

• Furthermore, objectives will be determined as a result of risk assessments, and the necessary resources and conditions will be provided for the achievement of these objectives.

Training and Implementation

• We expect our employees, first and foremost, to make the Information Security Management System requirements a way of working.

• All personnel and certain third parties will be provided with appropriate training regarding the Information Security Management System.

• Applicable requirements regarding information security will be fulfilled, and these requirements will be continuously improved.

Review and Recency

Our Information Security Policy is reviewed once a year or in case of significant changes related to our company, with the participation of management and unit supervisors, to ensure its suitability, accuracy, and effectiveness, and its currency is maintained.