VODATECH ÇAĞRI MERKEZİ A.Ş., while providing services with a quality-oriented approach, continues its activities with the awareness of its responsibilities within the scope of “CALL CENTER SERVICES”.

In this context;

Customer and Quality Focus

• Continuity: To ensure the continuity of customer satisfaction by adopting international standards, technology, and quality as the main principles in all activities.

• Trust: To maintain the continuity of the trust that our customers and employees have in our company by making quality sustainable.

• Transparency: Our primary principle is to resolve stakeholder complaints and ensure loyalty; to continue our activities within the framework of transparency, accessibility, responsiveness, objectivity, confidentiality, and accountability.

Environment and Sustainability

• Legal Compliance: To determine environmental dimensions, identify types and damages of environmental impacts, and comply with relevant legal requirements and legislation for dimensions that may affect the environment.

• Waste Management: To minimize pollution and waste and ensure the disposal of our hazardous waste with minimized environmental impact.

• Continuous Development: To ensure the fulfillment of compliance obligations and achieve measurable continuous improvement in every possible area related to the environment.

• Climate Measures: To take all necessary measures within the framework of the climate change protocol.

Occupational Health and Safety

• Working Conditions: To provide healthy and safe working conditions to prevent work-related injuries and illnesses.

• Risk Management: To eliminate hazards and reduce OHS risks.

• Legal Requirements: To fully fulfill legal and other requirements.

Human Resources and Corporate Development

• Training and Awareness: To increase personnel quality and satisfaction by showing the necessary importance and sensitivity to all types of training and awareness activities that will ensure the development of our company.

• Participation: To ensure the participation and full compliance of employees in the integrated management system.

Resource Management and Continuous Improvement

• Efficient Use: To ensure the effective use of resources by operating in accordance with the purpose, size, context of our company, and the specific nature of its risks and opportunities.

• Goal Tracking: To determine goals and objectives in this direction, to review them every year, and to announce the progress.

Our Commitment:

We undertake to provide the necessary resources to fulfill the requirements of ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 standards and to continuously improve the effectiveness of the Integrated Management System.